Moving FAQs and Tips

What are your standard pickup and delivery times?

Typically we like to arrive on site at between 7-8am and will deliver up until 7pm.

Do you move customers residing in flats, apartments and other places that are hard to access?

Absolutely! We have a fleet of vehicles suited to any size move and during the booking process advising our Surfside consultant of all relevant details will help us to pre-plan how to best approach your move.

How do you protect furniture during transit?

All of your furniture will be wrapped in heavy duty quilted pads while we stock purpose built plastics for dining chairs, lounge suites and different sized mattresses for purchase.

Do you offer a packing/unpacking service?

Yes, whether it be one room or your entire home, our team are experienced professionals to pack your valuables.

If I am moving interstate or long distance, how does this work?

Pending location, typically we pick-up your items and deliver to your new residence the following day. This is achieved on all NSW intrastate and NSW-VIC/QLD moves we conduct.

Are there any hidden fees or charges on moving day? And what are the financial implications of delayed settlement?

No Hidden Fees! Transparent Pricing Guaranteed.

At Surfside Removals and Storage, we believe in complete transparency when it comes to pricing. 95% of our moves are fixed price, ensuring that everything is agreed upon well in advance of moving day. Our goal is to provide a stress-free experience for all parties involved.

— Important Notice Regarding Delayed Settlement on Moving Day —

The only potential surcharge that could apply, and which will be communicated to you before you enter into a contract, relates to delayed settlement on moving day.

Here are our Terms:

House Settlement – If settlement applies, Surfside must be advised in advance of the settlement time in writing. If settlement is delayed there is a 1-hour grace period after which time you will be charged $50 per-hour per-man calculated in 15-minute increments. If settlement does not proceed on the day, this will be discussed and additional storage and delivery fees will be charged.

How long will the move take?

When our Surfside consultant provides your quotation, they will explain how the removal will be structured and estimated time frame the crew should take for the removal process.

Will we be notified of the removalists' arrival time?

Yes, your designated crew will send you an SMS during transit giving you a to the minute ETA whilst on the way to your pick-up address. For interstate trips you will receive an SMS for both pick-up and delivery.

Will you disassemble and reassemble my furniture?

Our team will disassemble and reassemble beds for your relocation. However, the disassembly and reassembly of swing sets and trampolines will incur further charges. Please notify our Surfside consultant upon booking if you require specialty items disassembled and reassembled.

Do you move pool tables and pianos?

Yes, but only if they are part of a larger household move. Additionally, because these are specialty items, a surcharge will be applied based on factors such as size and accessibility.

What items cannot be transported?

Legally we cannot transport anything that is flammable, explosive or toxic including items like aerosol cans, swimming pool treatments, pesticides, oil or cleaning solvents.

Where are my goods stored?

Your goods would be stored at our secure Central Coast storage facility in industry-preferred and generously sized timber modules. Our crew will load your goods directly into the module/s before conveying them to our warehouse located in Somersby. Our Surfside consultant will be able to advise what size storage you’ll require and set a weekly/monthly price for your storage needs.

What Insurance do you provide and do I need additional insurance cover?

— Important Information Regarding Transit Insurance —

Your valuable belongings are automatically covered by our Transit Insurance only while they’re being carried inside our removals vehicles. This coverage is designed to protect against major situations that may occur during transit, such as fire, flood, collision, or vehicles overturning.

However, it’s essential to understand that Transit Insurance does not extend to goods damaged outside our vehicles. For instance:

During the disassembly and reassembly of furniture;
When carrying your items to or from our removals trucks;
During loading and unloading into our trucks.

While we always handle your valuables with the utmost care, there’s a common misconception that Transit Insurance covers your goods at all times. To ensure comprehensive protection (protection from damage, scratches etc.), we recommend you consider specialised removals insurance cover.

Here are your options:

Check Your Household Insurance Policy: Verify whether your existing household insurance provides additional coverage for these circumstances. Some do. Most don’t.
Seek Specialist Removals Insurance: For additional peace of mind, we recommend exploring CARTS Insurance. Visit CARTS Removals Insurance for more information.

For personalised assistance, call CARTS on 1300 880 253 or follow this link to get a free CARTS insurance quote.

Thank you for considering Surfside Removals and Storage, and we look forward to ensuring the safe transport of your belongings!

How long is my quote valid?

We stand by any quote we provide irrespective of time and our Surfside consultant will verify your inventory prior to any quote acceptance to ensure both parties are satisfied.

How much notice do you need to make my booking?

The more notice we have the more likely you are to secure the date that best suits you. In some cases we will have availability to move you within a few days, but this all depends on current schedule. In peak seasons, such as Christmas and Easter, it is best to book a minimum of 2-3 weeks prior to your move date.

What happens once I've decided to accept your quote?

Simply call or email the office and we will confirm date, pick-up and delivery address for you. You will be sent a confirmation email outlining all the specifics and relevant details of your move. We will then contact you before the removal day with an arrival time.

Do I have to pay upfront and what are the payment methods?

We always organise a 50% booking deposit to secure the booking for the peace of mind of both parties. We accept payment via EFT, cash or credit card (Visa and Mastercard).

What are your invoicing terms?

Payment for services is to be made upon arrival at the pick up location via credit card, cash, EFT or cheque.

What if my move date changes?

For a multitude of reasons sometimes settlement dates and/or entry dates are altered. Should this happen, simply call the office and we will work together to achieve the best result for your move and a revised date with as little disruption to your family and work schedule.

In-Home Quotation

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SECURE STORAGE

Secure short or long-term Central Coast storage at our Somersby depot. Ideal solution for delayed contracts. Cubic metre pricing. Don’t pay for more than you need!

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OFFICE MOVES

Moving office? Minimise disruptions and downtime by engaging the services of the professional team at Surfside Removals. Contact us for a quote.

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PACKING & UNPACKING

Surfside Removals are professional movers who will pack for you, offering various packing and unpacking packages to suit your personal requirements and budget.

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I would like to say a big thank you to Andrew and Danny for making a very stressful time much easier. To anyone considering these guys as removalists I would not hesitate recommending Surfside as they were more than professional, they kept the day rolling and I have no idea how they managed to move all our belongings without damage and at a speed that still astounds me. … these guys were truly my saviour. Thank you again Surfside, what a great bunch of blokes your efforts were so appreciated.

~ Dave and Kelli

I highly recommend Team Surfside if you’re moving home! Exceptional customer service, courteous, professional, hard working, approachable and helpful at every stage. Nothing was a problem, they always had a solution and rose to the access challenges they faced. Even the boss man was hands on and involved, which we think is really fantastic too. […]

~ Rebecca Erskine (via facebook)

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